📌HomeBot Terms of Responsibility and Dispute Resolution
1. Platform Status HomeBot is a technology platform that connects users with independent service providers for household services. Service providers using the platform are independent contractors and not employees of HomeBot. They decide whether to accept orders, manage their own availability, and are responsible for how services are performed. HomeBot provides the technology infrastructure, payment processing, and user support.
2. Service Provider Screening Before being allowed on the platform, service providers may undergo screening including identity verification, contact verification, interviews, and training on service standards and safety. HomeBot takes reasonable steps to vet providers but cannot guarantee the absence of risks.
3. General Responsibility Principle HomeBot aims to provide a safe and reliable service. All disputes are evaluated based on factual evidence, service records, and explanations from involved parties. No party is considered responsible until an investigation is completed.
4. Limitation of Liability HomeBot’s total liability related to a single service is limited to a maximum of USD 200. Compensation may include repair, replacement, or monetary reimbursement and cannot exceed this limit.
5. Exclusion of Indirect Damages HomeBot is not responsible for indirect damages, loss of profit, emotional distress, or any consequential losses related to the use of the platform.
6. Valuable Items Users must remove or secure valuables before the service begins, including cash, jewelry, gemstones, documents, antiques, and other high‑value items. HomeBot and service providers cannot guarantee the safety of valuables left unattended.
7. Service Verification For quality control and dispute resolution, the platform may record service data including check‑in and check‑out times, location data, checklists, and before/after photos of service areas.
8. Damage Reporting Users must report any property damage within 24 hours after service completion. Reports should include a description of the issue, photos, and an estimated value of the item.
9. Incident Investigation Protocol When a complaint is received, HomeBot will register the incident, request evidence from both parties, review service data, obtain the provider’s explanation, and make a decision based on available facts. Typical review time is 24–72 hours.
10. Service Provider Responsibility Service providers are personally responsible for their conduct during services. If a serious violation is confirmed, HomeBot may suspend or permanently block the provider and cooperate with authorities.
11. Protection of Service Providers Service providers are presumed innocent until an investigation is completed. Complaints without evidence cannot result in sanctions. Fraudulent or malicious complaints may result in user account suspension.
12. Personal Data Protection HomeBot protects the personal data of both users and providers. Personal data will not be shared with third parties without legal grounds.
13. Pre‑Court Resolution Before initiating legal proceedings, users must first submit a claim to HomeBot support. HomeBot will review the claim within up to 7 business days.
14. Arbitration If the dispute cannot be resolved through support, parties may refer the matter to independent arbitration in accordance with Indonesian law. Arbitration is confidential and serves as an alternative dispute resolution method.
15. Force Majeure HomeBot is not responsible for service disruptions caused by events beyond reasonable control including natural disasters, infrastructure failures, or government actions.
16. Governing Law These terms are governed by the laws of the Republic of Indonesia.
17. Changes to Terms HomeBot reserves the right to update these terms. Updated versions take effect upon publication on the platform.
